USELESS

My mother Trudie bought a KIC fridge from this shop in OK in Hoogstraat Oudtshoorn - when they delivered the fridge was bumped and scratched. After numerous attempts of struugling they replaced the fridge, however the new KIC freezer rubbers were not working and pulling away from the sides. After another struggle, they replaced the fridge once again, this time the rubbers on both freezer and fridge were not sealing properly causing all the food placed in the fridge and freezer going off costing extra money to replace. This needs to be seen too, why charge a customer full price and after 3 replacements it is still not in a good working condition? Please give Terrence a call on ********** and arrange replacement for the 4th time and please make sure this is a brand new fridge, which customer paid for - if this is not seen to, i will be reported this to OK head office and tell family and friends not to support this shop.

Shocking customer service and giving people broken stuff reflects a very bad light on your shop and management.