Unsatisfied customer

On the 28th May 2017 I bought a 55inch Panasonic television from Ok Furnishers Cleary Park Port Elizabeth.The then starting giving problems I returned it on the 24th May 2018 with all documentation, according to the store supervisor it could not be fixed or replace because it had been discontinued.Thwy suggested I take a newer model TV for which I would pay extra.

I was satisfied with the arrangement,up until they contacted me to force me to provide proof of my deposit on previous television,I found this strange as it does appear on their system and on my documents I provided,they then insisted that I make an affidavit which I'm not sure for which reason.i spoke to a sales person who then said they can give me the new television but without the bracket as advertised,I was unsatisfied as I am paying more and full price so why should I not get all the extras included,I then requested to speak to the manager who explained to me that I am getting a better television and I should satisfied with what I am getting,even though I am paying more and full price for the whole television set with bracket.

I explained that I am an unhappy customer,he made me feel demeaned and as if I should just accept the TV without the bracket after being sent from pillar to post and I am paying for the TV.when my first TV broke because of a factory default and it is not my fault.