Unhappy customer with the service received from OK furniture.

On Friday 29 November 2019 I made an online purchase of a HISENSE H36MOMMI 36L MET MICROWAVE and 152CM SHIELD MATTRESS PROTECTOR from the OK Furniture and for shipping method, I Selected Self pick up- Store pick up at Idutywa, Eastern Cape ,I then received an email confirming the purchase with an order number.

I have called OK Furniture from Wednesday 04 December 2019 to Friday 06 December 2019 to ask about the progress of my purchase, I have made numerous calls to OK Furniture on the following numbers ***/7/9 and i even called the Manager of online division Terry on *** and i have only been getting the run around, i got hold of Lee Anne on *** who told me that i have not received any communication because the store i selected for pick up does not have the microwave, and told me that she cannot tell me for certain when they will have it, maybe by Monday 09 November 2019 i will receive communication, but, still nothing.

Today(Monday 09 December 2019) I called again the numbers ring with no answer. It is now the second week and i have not received any communication for the products which I have paid for in full. I, again, called Terry on 011 456 734 who took down my details and said she will have someone call me.

This is really bad customer service, no one is willing to assist you or hear your complaint, the person you get hold of jumps at the opportunity to transfer to the next person.