UNHAPPY CUSTOMER

Two years back i purchased a bed from OK FURNITURE. When the bed arrived it was damaged. I decided to keep the bed as I needed it. Furthermore I paid the warranty fee on July 6 2020 and yet today I am without I bed. They want to blame everything on the pandemic. So i called OK FURNITURE only to find out TODAY that i i need to pay R200 for delivery. I spoke to Haneefah the store manager which was very unhelpful and basically told me that i would need to pay the delivery fee after I told her that they were inconsistent. This is very unfair towards me as a customer. They DO NOT value their customers AT ALL!!!