Unhappy customer

I completed my online laybye payment on 30 june 2024, order number ***. I selected ok furniture Thohoyandou as my nearest shop. Now when I call to find out when can I expect delivery I'm being told of a contract that I must come and sign at the shop with a copy of my ID. The reason I chose online laybye is because I'm unable to go to the shops am deployed for a year. This information is new to me since it was never explained to me if so I wasn't going to choose ok furniture for my purchase.

Is there no other way which I can be assisted with? This is now costing me a lot of frustration, i was happy to finish with my laybye now am frustrated. Im also informed that I must pay for delivery which also was not explained to me during the period of my laybye.