UNHAPPY CUSTOMER

We bought 2 washing machines, Description: Hisense WSDE163G 16KG Grey twin Tub on 30/04/2025 at OK Furniture, Central City Branch. One machine started giving us problems and we reported to the store since it is still under warranty/guarantee. On 14 August a Technician was sent to come and have a look at the washing machine. He diagnosed the washing machine that the motor is damaged and needs to be replaced and that we are going to be charged extra and that OK Furnitures will sent a quotation detailing that amount we are being charged.

What surprises us is that since we haven't heard anything from OK Furnitures, we are stuck with a washing that is not working which is causing a major inconvenience...