Unhappy about this service

Poor service Unprofessional

My name is Jolene. I bought a washing mashine from ok parow a litte over 2 years ago.

It is a defy twin tub washing mashine. I bought it cash and took out extended guarantee. For a extra 2years. This was highly recommend by the store assistant. So the mashine broke a few times asn defy came out to fix it. The 2nd time it broke again and they said it haf to be fixed. The third time it haf to he fixed again now it is four times same problem. The technicians came out and said that the moter jamed again within 24months that it was repaired. He replaced it and by doing this he asked for vaseline to use as a lube for the noise that the mashine makes. Also the staff cant help you because they dont hand over ylur case when they not in. Making promises that they will call back but never does. They have so much attitude when you go on for pending all your airtime on them.

Still my mashine is not working 100% for the past 4weeks nw.

Everything is delayed to monday or friday! They dont follow up.

Only to talk to the regional Manager 4weeks after and promised to call me back on monday only. So to submit a new claim?

I mean why do i have insurance?