Unexceptable quality

To whom it may concern

Hereby I’m writing this review to bring it under all managements and debt collectors attention of the OK Furniture Your No Problem Store.

Specific Branch 5201 Belhar OK Furniture Airport Shopping Center CNR Stellenbosch Arterial 7493 Sales person: bsm02 Terry A Branch contact person : Naeem Williams

SKU Number : 211457 AVEDA CORNER CHAISE & OTTOMAN

I will only make myself very clear for the very last time after a year of struggle battling for damaged goods that’s been delivered and refuses to be replaced after time and time and again of repairs 2-3 time within a year. My stress level has reached 99% this far. I’ve received this AVEDA corner chaise & ottoman set on purchase date 10th FEBRUARY 2017 delivered to my residence damaged to some of the cushions I’ve been to the branch placed a complained on the 13th FEBRUARY 2017 as far as I’m concerned within the agreement this set is under guarantee within a 6 month period. Well two weeks later those specific cushions has been collected and delivered back within 3 weeks the manager at this store has been making excuses this that what so ever nonsense each time I went to see him personally at an extend he has also been very irritated and aggressive and can not cope well under pressure. I’ve requested for a replacement set and was denied my installment date was due and I started to pay as expected within a month nothing has been done but a repair on the cushions stitching. Once again those same repaired cushions and the other cushions started to break again aswell as the sofa itself those exact cushions that’s been damaged and repaired very badly in shape ugly stitches seemed like it’s been done by some one on the road side kept there for me to think it’s been gone to the factory for repairs Than each time after that I’ve been in the store complaining about this set in AUGUST 2017 week after week myself and my daughter has been to this store manager and he has just been making several excuses. That the supplier of this specific sofa has been closed down this that. That’s none of my business who supply use whatsoever. end OCTOBER 2017 the whole set has been picked up and apparently it has gone for repairs who knows what they did still no changes by end of NOVEMBER 2017 it’s been delivered back to my residence cushions as well as the sofa it’s self still not repaired it came back the same condition as it left and just like it has been delivered to me the 1st time on the 10th of FEBRUARY 2017.

For now it’s been a year the branch manager has been dragging this whole situation up and until the guarantee has been expired this is what I will do who so ever contacts me again demanding an installment payment from me don’t waste ur or my time I will refuse to pay and I will personally take this sofa set myself and go to OK FURNITURE BELHAR and leave it on ur showrooms floor.

I will not be treatend by anyone who feels to hand me over to debt collectors or Black list me what so ever if this set ain’t replaced as it was supposed to on the first complaint on the 13th February 2017 with a new set whatsoever please expect me to show up with this sofa set at the store because I will no longer tolerate any bull**** behavior from a branch manager who does not know how to do the job properly nevertheless know how to communicate with his customers not with his staff infront of his customers this shouldn’t have been a problem in the first place. All customers should know by now that OK FURNITURE airport mall selling all damaged and repaired furniture to the community.

My apologies if this message contains any violations for this far I’m sick and tired of struggling with adults as employees like as if they are kids.

Who so ever feels to contact me please do anytime on a Mondays & Tuesdays 3pm-4:30pm Or any other after 5pm I will not accept calls within my working hours as I’m very busy specializing in satisfy my guest and customer for the value of their money. I do not sell damage goods and to any of my clients neither do I receive any complaints once u do something worth someone’s else money do it properly or don’t do it at all.