Umgeni Manager Misled me and he ***********, dishonest and rude to clients. It is safe to call him a **** and he should be disciplined severely or get fired for dishonesty!

I am very dissapointed at the Manager from your uMgeni Offices, In June i called rainbow finance umgeni and i spoke to Ricardo, i queried about my accoubt which was owing about 9k. I explained my situation to him and we came into an agreement of paying R8200 and they will remove the "Handed Over" status but he had to confirm with bis manager, he put me on hold and moments late he said his manager agreed that I make the payment and my credit profile will be updated by the 9th - 11th July 2025. We agreed i paid the R8200 and he told me to pay R1500 in July to bring the account up to date but they will make sure that my profile is updated and they will take back the account from the debt collecters.

So days went by and when i checked my credit profile it was still not updated, i started panicking and i calles asking for Ricardi, he said i should speak to his manager who at the time said it takes up to 21 working days to update. 22 working days later i started panicking when i realised that the default is still there. I called back again and i spoke to Ricardo who said "everything was sebt to tdansunion" he said i can even call them, he wanted to provide me with their contact degails which i already had and i told him that i have their details. Last week i made the R1500 payment and i called them the next day, Ricardo was unavailable to speak to me the ladg who assisted me told me that the account will only be updated after 21 days because it was still on arrears, i demanded to speak to the manager who **** to me and i confronted him, he was so rude i greeted him he ddnt even gice me a chance to telk him why I was calling, he jumped straight to defend himseld he chabged the tjne bow saying we were not going to do anything because your accoubt was still in arrears, you can call the head office yourself they will confirm that you are still owing. I reminded him of what he promised me when i paid the R8200. He was defeblnding himself not giving me a chance to speak until i told him he is talking nonses and that he **** to me and he cut the call. The matter remains unresolved since the day i opened my account i was not receiving my statements up until this day i have to beg for my statements to be sent to me, i dnt wish to speak to the manager or Ricardo i demand that the head office calls me and tell me if the account has been or will be updated sibce the handes over status is still there despite having paid the arrears amoybt in full.

For dishonesty and miskeading a customer i wish Ricardo and his manager to be disviplined severely.

Lastly i request for a call recording between myself and Ricardo i can prove that he promised to get this axcount5updated but he never!

Im ****ed and i wish to go to their offices ryt now and teach them a lesson! The manager disrespected me, i would suggest that you get black people who will understand other black peoples concerns the persons iv been dealing with are *********** and rude! Except for the lady who explained to me what has happened.

I will however visit their offices in person.