Torn mattress

On the 27th of November 2024 I purchased a Edblo double bed from OK furniture at Shoprite park Parow.It was cash sale.

On the arrival at home which was about 30mins later as we un box the mattress it had a tore on the edge.I immediately contacted the sales person who assisted me Ebrahim and he ask me to send him a picture.

This whole situation could have been handled better but because he don't have experience and also the manager at the time Natasha didn't really put in any effort to assist me.

I heard nothing from the store until I contacted the store on the 6Jan'25 as they has ample time to resolve the issue.Shocking to find out that the manager resigned.The new manager on duty contacted me to advise that the case is close .Apparently they send people out on the 17 Dec to to inspect mattress which is a lie cause no one contacted me.

The regional manager also resigned and he closed the cased.

This is unexceptable as I paid full price for a reject bed.I would like this case to be opened again as I'm taking OK furniture to the Ombudsman if.this matter is not sorted.