THANK YOU OK FURNITURE & DEFY FOR RUINING XMAS!

My mother purchased a Defy fridge in May this year at OK Furniture based on how reliable Defy products were in the past - clearly something has changed. From the beginning the fridge has been leaking at the back, sometimes leading to it not getting cold enough. The worst part is Ok Furniture has been so dismissive of this situation - first of all it's a miracle if their phones get answered, leading to my mother having to take a taxi to report the problems (I don't live in PE). It took a week for Defy technicians to respond after the first report - you can imagine the damage caused. This time we have been waiting since the 21st for one. I physically went to follow up on the 23rd & the OK manager (Adriana or something) was not even willing to pick up the phone to follow up with Defy technicians because \it's the public holidays". I had to fIght off his employees that he was allowing to disrupt our conversation. Today someone at OK answered the phone but was not helpful at all & the call was dropped. The question is if we're having these kind of problems (the doors also do not close properly sometimes) after 7 months how likely are we to have a functioning fridge a year from now?"""