terrible service

<p>Good day</p> <p>my name is Thabiso, I had open an acoount at OK furniture alexander in 2014, on the 31.03.2016 i got retrenched and on the 01.04.2014 i submitted all the documents required for insurance, on the 25 may i received an sms from ok telling me that my account is on arrears then i went to the store to enquire, i only found out that they havent sent the documents to the insurance department and they have lost the documents, i re-submit the documents and i queried with regional manager of OK funiture on the 02.06.2016, he said he will do the follow up on why the documents was never submitted on time, on the 23.06.2016 i received another sms notifying me that my account is on arreas double the amount of last month, since ever i have submitted the retrechment documents they never call me for to advise me on how far they are or to give me any feedback, now my account is on arrears my worry is who will be responsibly of the amount in arrears since i have submitted the retrechment documents on time and i was paying insurance. kindly assist.</p>