Terrible online purchase

I've always loved the shop for its low price quality furniture but I've just had a terrible experience buying online. I purchased a TV online from the Black Friday special and arranged for delivery to the OK Furniture in Hammarsdale Junction, they said it would take up to 10 days to deliver. On the 10th day I called only to find that my order hadn't been processed at all. When I followed up days later, still nothing has been done and they just want to blame the next person on shift,that shouldn't be my problem. Now my purchase is delayed even further and I can't know how much longer it will take. I'm extremely disappointed