Terrible OK Furniture Online Service/No delivery/No Reachable Contact number

I made a purchase online on the 26 November 2022 for a double bunk bed. Delivery was selected and email I received said delivery will be made within 7-10working days. I received three emails after my purchase one on the 26 November that confirmed I just made a purchase online and another on another confirming payment. On the 30th November I received another that that said they were working on my order. Then after nothing, I contacted Customer Care *** and Online Call Centre ***no answer they tell me to wait over an hour without response.

Today I contacted OK Pinetown I was told by one of their staff they can't help they don't have stock. I must keep trying head office. He told me stock will be available end of January 2023. I told him I cannot wait that long. I need my refund. He said he can't help me unfortunately this is head office matter. He told me to send them an email, I told him I have waited long enough I can't wait anymore.

I just need my money back, I need this bed for my babies.