TERRIBLE CUSTOMER SERVICE RECEIVED

Bought a bedroom suite from their online store. Waited 4 days just to get an invoice. On the website when checking out my cart there were no delivery charges and all of sudden it's now listed on the invoice. I then paid the delivery fee. I tried to track my order via the call centre and received shocking service. I got transferred from pillar to post. Nobody wanted to assist me. I was spoken to as if they were doing me a favour. I have been waiting on hold after being transferred 6 times to speak to someone who can tell me where my furniture is and how long its going to take because it has already been 5 days and I haven't heard anything. the last agent I spoke to told me they now don't have stock of one of the items for the bedroom suite. As I type this, I've already been on hold for 38 minutes which is totally unacceptable. I would strongly advise that people NOT use the online store because customer service / call centre is a nightmare to deal with if you require any information.