Terrible 1st time service

I literally called OK furniture customer service department 2 hours ago to find out when my online order will be delivered, as I've already paid for my item cash. The consultant who answered let me hold for 10 mins after requesting my order number and eventually when she resumed the call, she was unable to provide me with the relevant information and requested my contact details to call me back. 1 hour has passed and I am still waiting for her call, the service is pathetic and they are extremely unorganized, how the hell can you not track my order... Unfortunately I could not track my own order on their website as it continuously says unavailable... This is a major concern and it will definitely be my first and last time ever purchasing something from OK furniture!!!