Stuck with a Hisense fridge that i bought faulty and NEVER worked from OK Furniture

Bought a non-working Hisense fridge at OK Furniture, Parow Branch in Cape Town on 30 November and was not cooling from the outset. Despite complaining instore physically, sending emails and phone calls, i am yet to get a tentative answer. They are now telling me they are going to send a Technician to have a look and possibly repair a fridge that never worked from the outset instead of replacing or refunding me which seems like a pretty noble thing to do. I lodged in the complain within the 3 days of purchase and yet i am still stuck with rotten food and buying food in bits because i cannot buy in bulk. Now its one week on and iam still running from pole to post. Hisense did not even respond to my email.