Store Policies

Good day.

On the 24th of October 2022 I took my Samsung television set in for repairs at OK Furniture Kroonstad. The television is still under warranty. During this time I made several enquiries as how long it is going to take. The floor manager told me that if it is not repaired within 21 days, OK Furniture will refund me. On the 22nd November 2022 I went to the store and spoke to the floor manager and he told me that they are struggling with the company that is supposed to repair my television. he made several calls two the lady from the company, but without any luck. I told him that I want answers regarding this matter. Yesterday, 23 November 2022 I went again to the store and spoke to the store manager. he told me that they can not refund me as the part that needs to be replaced has already been ordered. I told him that I am not satisfied because it has been a very long time that I have been waiting for my television. He phoned the lady from the shop that needs to repair my television again. After a very long time, we got hold of her. I spoke to her personally and she insured me that she will come back to me before 15:00 the same day. She failed to do so. OK Furniture must not make Store policies if they do not entend to enhance them.