Shocking service

We bought a bed (26/06/2020) and the bed that was delivered looked old. It has small brown spots on it and pen marks and rips . We called OK 27/06 and was told that a bed would be delivered 29/06. We had heard nothing from OK and called Natalie - the consultant who assisted, at 15:00 but was told she is on lunch, we called again 30 minutes later and she was still not available. My husband then went to Ok himself and was told we will only get the bed 30/06.

This is the worst customer service we have had in a long time and the lack or response or carelessness is shocking.

We did not even get a call today to advise on the delay, what's up with that?