Reibur*****t for incorrect couches I bought

on the 16th of January 2015, I bought couches from Ok Furniture, Southgate. When the Couches got delivered, they were broken and were not the same leather material that I had ordered from the Shop.On the 20th I went back to the shop to complain about the goods I had received, at that point no one could attend to me as they sent me from pillar to post. considering my age and health circumstances, I went back home without sorting this matter. I then decided to call the store on the 21st January to attend to this matter. I was also sent from pillar to post until my airtime got finished. on the next day, I phoned ok head office and I spoke to Magareth, she then phoned the store manager at Southgate a lady named Felicity. Felicity phoned me on the 25th February andb promised to send her colleagues to come and assess the Couches, They arrived on the same day and assessed and even take pictures of the couches. i never heard from them until the 6th of March when they sent their driver to pick up the couches from my house. I have been following them around now, and I am very old. I want back my money.. Please assist me to get my money Please.