REFUND OUR MONEY.

My mom and I bought a Russel Hobbs microwave less than a year ago. It started giving us problems and decided to take it back before the guarantee expires. Upon taking it back we asked how exactly is this going to work because what if you fix it and the micro breaks again because by that time the guarantee would be expired. They never could answer us just always said we will get back to you. Nevertheless the micro was sent away and about plus minus two weeks past keeping in mind the guarantee by now expired, they called and asked us to collect. When keanan opened the box I told him this is not the same micro. I told him if my parents are not happy I'm bringing it back. Nevertheless I got home my dad unpacked it and guess what when I opened the micro had lots of old food particles in it and when putting it on made a bad squeaky sound. I called Keanan immediately and him about it. He then told me he will get back to me the following week. I waited for his call until I eventually called him. He told me that there's still a further three month guarantee on the micro and assured me that it's a new one even though I told him its not. he eventually told me ok you may get a credit....