Rain - worst service

I ordered and paid for a SIM card from Rain because they offered 15 days unlimited 4G data. I was given the choice to select my delivery date and time which I did. Needless to say, my order did not arrive. I called the call center and was told that deliveries were delayed and they apologized for the service (or lack thereof). I received an email and an sms apologizing for the bad service and was given a link to click on to select a new delivery date and time. That delivery date was supposed to be 4 days ago and STILL I do not have my order. After being put on hold three times when I called the contact center, spending 3 hours in a queue on the live chat system, sending emails which nobody responded to, I managed to chat to someone at Rain who told me in a very unstmapathetic and almost irritated way that it was not Rain’s fault but rather the delivery partner. He assured me that the delivery partner could not cope with the amount of orders to deliver and the consolation I was offered was “don’t worry, the courier will call you first to set up a time and date. He won’t just arrive”. Well thank goodness for that! I mean, as long as I get a call first it really doesn’t matter that my order is a week overdue, right? Rain has made no effort to help the situation or call customers to give feedback and has taken no responsibility for their beyond shocking service. Please don’t use them. I know the unlimited free data option is very tempting but it’s just not worth it!!!