Rain lte - horrible customer service

I ordered a wifi router and sim card from Rain. The delivery of my parcel was scheduled for between 08:00 and 09:00 on Saturday morning (9 June).

At 09:30, when I realised that the delivery was probably going to be very late, I phoned Rain to reschedule the delivery, as I had prior arranged engagements for the rest of the day and couldn't wait there 'till after 10:30. The consultant assured me that the delivery was successfully rescheduled.

At 11:30 on the same day, I saw a couple of missed calls from an unknown number as well as an SMS stating that due to the fact that they couldn't reach me, I have to reschedule the delivery.

On Monday morning I sent an email to Rain, rescheduling the delivery of my order (again). I received an automated email stating that a consultant will be in touch with me. Hours passed and I've heard nothing from Rain.

I waited for longer than an hour in the online chat queue, where a consultant assured me that my order will be delivered between 12:00 and 14:00 on the same day. 14:00 came and went. Once again I waited in the online chat queue, where a second consultant assured me that my order will be delivered before 16:00 on the same day. 16:00 came and went - no delivery.

I sent an email again. Again - with no reply.

On Tuesday morning I phoned and phoned and phoned - impossible to get through to Rain.

I sat in the online queue for hours - being kicked out after a certain time.

I sent an email again. Again - with no reply.

Eventually I get through to a consultant on the phone. The consultant says that my delivery is scheduled for the 19th of June (this is after two consultants assured me that it would be delivered on Monday, 11 June). The consultant also has the wrong delivery address - which implies that no one read my original email where I rescheduled the delivery and changed the address to my work address.

She successfully changed the delivery address on the system and assured me that my order will be delivered today (12 June) between 14:00 and 16:00 - again!! No delivery.

This is the worst customer service in the world.

A word of advice: if you can't keep to time-slot promises, rather don't make them in the first place.