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Dawn L

1 reviews | Active since Mar 2019

01 Mar 2019, 19:10

RAIN INTERNET SERVICE PROVIDER - LACKING IN THE INDUSTRY

If I could rate lower than 1 I would. Where do I start. When I signed up, they delivered my SIM card to the wrong address and obviously didn’t check identification because the person wasn’t me who received it. Then I had problems connecting for a while after that as well. Because I use iPhone. Then the network started having problems where the network goes down for two days at a time. Customer service doesn’t respond. They just ask you to rate a service they didn’t even give. The network outages are ongoing. Today is the first day of the month. And I haven’t even used my rain simcard - yet I’m already billed for 0.6gb of data. So now you guys are billing me for data it was impossible for me to use? That’s pathetic.

I don’t even want to deal with customer service anymore. Today I phoned and the person told me the only way I can know if my bill is paid is if my line is cut (I asked him to check my bill... )

12/ 10 do not recommend this network if you need a reliable internet service provider.

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