POOREST AND BADDEST CUSTOMER CARE AT OK FURNITURE BOUGAINVILLE SHOPPING CENTRE

EXTREMELY POOR CUSTOMER CARE!! WE BOUGHT A BRAND NEW FRIDGE FROM OK FURNITURE AT BOUGAINVILLE SHOPPING CENTRE 3 MONTHS AGO. THREE WEEKS AGO THE FRIDGE STOPPED WORKING, AS IT WAS NOT KEEPING HOLDING COLD TEMPERATURES. I TRIED TO PHONE OK FURNITURE BOUGAINVILLE ON SEVERAL OCCASIONS TO REPORT THE MATTER AS THE FRIDGE IS STILL UNDER WARRANTY AND THEY NEED TO PLEASE FIX IT ASAP AS I HAD A LOT OF FOOD THAT COULD GO TO WASTE, BUT THEY DID NOT ANSWER MY CALLS AFTER I CALLED THEM SEVERAL TIMES THAT DAY. EVENTUALLY I HAD TO GO THERE MYSELF AND TELL THEM WHAT THE PROBLEM WAS AND THE URGENCY OF THE MATTER. THEY SAID THEY WILL SEND OUT A TECHNICIAN TO EVALUATE THE DAMAGE AND OR THE PROBLEMS TO THE FRIDGE. WE WAITED ALMOST A WEEK FOR THEM TO SEND OUT A TECHNICIAN AND ONCE I PHONED AGAIN ASKING WHY THE TECHNICIAN HAS NOT SHOWN UP YET, EVENTUALLY THE TECHNICIAN SHOWED UP AND AFTER CAREFUL EVALUATION THE TECHNICIAN STATED THAT THE FRIDGE CAN NOT BE REPAIRED THEREFORE IT NEEDS TO BE REPLACED ASAP AS WE HAD A LOT OF FOOD ALREADY LOST DUE TO THE LONG WAITING PERIOD FOR THE TECHNICIAN. THE TECHNICIAN NAMED ANDREW SAID THAT HE IS GOING TO SEND THROUGH HIS REPORT THE FOLLOWING DAY AND THAT I HAD TO PHONE OK FURNITURE BOUGAINVILLE THE NEXT DAY TO TELL THEM WHAT THE TECHNICIAN SAID, AGAIN THEY DID NOT ANSWER ANY OF MY CALLS AND THEN AGAIN WE HAD TO DRIVE THERE OURSELVES. UPON ARRIVAL I HAD TO WAIT THERE FOR HALF AN HOUR TO SPEAK TO SOMEONE, EVENTUALLY THE PERSON I SPOKE TO MADE ME A PROMISE THAT HE WILL PHONE ME THE FOLLOWING DAY AND MY NEW FRIDGE WILL BE ALSO BE DELIVERED THE FOLLOWING DAY AS I YET AGAIN, TOLD THIS SPECIFIC PERSON WHO HELPED US THE PREVIOUS TIME AS WELL, THAT ALL OF MY FOOD IN MY FRIDGE HAS DOWN AND I LOST A LOT NOW ALREADY. HE GAVE ME A WEAK EXCUSE AND A WEAK APOLOGY AND MADE ME A PROMISE AGAIN THAT EVERYTHING WILL BE SORTED OUT BY THE FOLLOWING DAY. IT HAS BEEN ALMOST A WEEK AGAIN NOW AND I AM STILL WAITING FOR THEIR CALL AND FOR THEM TO COLLECT THE BROKEN FRIDGE AND DELIVER MY NEW FRIDGE. I HAVE SINCE LOST ABOUT R2000.00 WORTH OF GROCERIES AND MEAT THAT HAS GONE ROTTEN DUE TO THEIR NEGLIGENCE. I WILL NOT RECOMMEND ANY PURCHASES FROM OK FURNITURE BOUGAINVILLE SHOPPING CENTRE AS THEY HAVE THE POOREST CUSTOMER CARE I HAVE EVER COME ACROSS! IT HAS BEEN THREE WEEKS NOW AND I AM STILL AWAITING A NEW FRIDGE THAT I ALREADY PAID FOR!!!!