FP
Frank P

1 reviews | Active since Mar 2019

18 Jun 2019, 21:12

Poor service,substandard products,dishonesty and disrespect of customers

I agree 100% that OK Furniture South Africa is nothing but a **** now,they sold me a Hisense 50" smart tv in March at OK Postmasburg which after paying was said to be coming from their warehouse in Kuruman in two days,two days soon became two weeks and no tv but lie after lie, then they asked that I take a similar tv on display which I agreed to on condition that it was boxed and with a full warranty, turned out the tv was given in an LG Box and went black at any given time while watching,won't respond to the remote and would only come on if disconnected from the power supply before plugging back, I struggled to get assistance until I took the tv back to the store,thery were very rude,promised Hisense would look at the tv but instead put the tv at the back of the shop for a week,never bothered to test it and never bothered to get Hisense to assist. After a huge fight and engaging one Jaco Botha, a Regional Manager they offered me another brand new Hisense tv which I took but same problem, it goes black anytime, by then I had had several email chats with Hisense Technical Dept who themselves are just as bad,they have totally denied that the tv is faulty,sent a Technician at night to get in my house and set the time and date and lie that smart tvs do that if time and date are incorrect,immediately he left the tv switched off. Now the Regional Manager and shop staff have taken it upon themselves to totally ignore me irrespective of the fact that the tv is back at the shop, Hisense sent me an sms saying repair is complete but the shop insist that Hisense found no fault with the first and the second tv, irregardless of the fact that I took three different staff members to my place and they gave feedback to management that the tv is faulty and the internet is flooded with complaints regarding Hisense smart tvs having exactly the same problem.You call their Customer Complaints division and the moment you mention registering a complaint they drop your call. OK Furniture treats customers like desperate,stupid people who are at the mercy of the shop,I also want my money back.

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