Poor service OK Witbank

Poorest service ever, we bought a 9kg defy washing machine from OK furniture Witbank on Sunday the 18th of September we were advised it's out of stock we will get delivey on Monday the 19th no one called us on an update I had to buy airtime and do a follow up on the product I had already paid in cash for, they advised there was no transport I understood, following day Tuesday still no one called I had to do a follow up again and since they said they will call me back.