Poor Service, No Communication – OK Furniture Order Still Not Delivered

I placed an order with OK Furniture on Saturday, 17 May and I am extremely disappointed with the lack of service and communication since then.

I did not receive a confirmation email until I personally called to follow up something that should be sent automatically. The website clearly states delivery takes 5–7 working days, but today marks the 6th working day, and there has been no delivery, no update, and no communication from their side.

I was told the stock is coming from KZN and after several follow-up calls, I was informed that there is no delivery scheduled for East London this week!!! something I was only told after calling myself again.

Why should customers have to chase updates for a paid order? This is unacceptable and unprofessional. The online information is misleading, and the online and call centre support has offered no clear answers.

I have now sent a complaint to customer care and expect this issue to be resolved urgently.

I want a confirmed delivery date or a full refund.