Poor Service

I bought a stove 2months ago @ Worcester OK Furniture, cash. Yesterday I was @ the Worcester Branch, stating what's wrong with the thing, spoke to Branch Manager, which obviously had a long explanation, was supposed to phone me back, nothing. Spoke to Regional Manager, Andile, who was also supposed to call me back, still waiting for his call. Spoke to the Operational Manager, Christo, who was supposed to phone store for feedback and then was supposed to call me back.. Guess what, still waiting on his call as well. So none of this management actually cares, especially if you bought cash, because no they already have your money.