Poor Service Delivery

On the 7th of September 2018, OK furniture had a Big Red Friday special, I went to the East London (Oxford branch) to buy a Reestonic queen bed and a TV stand (apparently they were not on stock). I received my bed on the 17th of September and the TV stand was still not available. I was told they will receive TV stands towards the end of the month. Today is the 4th of October and I still have not received it.

There was also an incident with my bed when I received it, 1st of all I had to hire a truck for my bed because OK furniture does not have trucks. I had no problem with that because I was going to pay for delivery anyways. What ****ed me off was when we got home, the base of the mattress was torn. I called the branch about this and they told me to take it back to the warehouse and go get another one. Meaning I had to hire again for this to be taken back to the warehouse and get another one. I enquired with the lady who sold this to Me because I believed they were suppose to bear the costs as it was their fault and she said she will ask her supervisor. She came back to Me and told me that there is nothing they can do, I will have to hire a truck again and take it to the warehouse. I called the truck driver again and I had to pay him again because I didn't want to prolong this by fighting.

I feel that it was so unfair that I had to pay delivery fees twice for the Stores fault, I didn't tear the base but I had to pay delivery for the return of the base. I believe the store would have refunded me the money I paid to the truck driver the 2nd time. My matter was never handled professionally.

This is really frustrating as I have paid for everything and when I call the branch & head office they do not to have enough info as to when exactly are we going to get our TV stands, they keep on saying they are waiting from the supplier. What I don't understand is why promote something that is not even on stock? Something that you don't even know when you going to have in on stock. When I purchased these things I was told that I will get my stuff the following week (the week after the 7th).

I bought these 2 at once because I didn't want to pay to delivery fees, now I will have to pay another delivery fee (which will be the 3rd delivery) whenever the TV stand is at the store/ warehouse.