Poor service

I am very unhappy with the service provided. I took out a Fridge last year and I'm currently paying for insurance. On two occasion I reported that my fridge had a fault on the dispenser. My documents was scanned and I was advise that a technician will come to my house in 7 working days .

Month 3 down the line ,I am still waiting. I wish you can be so quick to respond when a customer skips one payment.

I want this matter threated as urgency as I don't mind taking that fridge and request a full refund and seek for business elsewhere .