POOR SERVICE AT OK FURNITURE GREENACRES MALL

We bought TV from OK FURNITURE in GREENACRES MALL PORT ELIZABETH on the 21st May 2022 for R4000 CASH. We were advise that the TV has an insurance of 4 years and also due to shortage of stock were given option of taking TV that is on shop display or wait for stock then we get out TV, Since we were in need of TV at that time we agree on taking the TV that was on display because we were told it was working perfectly fine and it was that time. After a week we purchase the TV we experience issue with the TV where it will switch off and off while we are watching. We decided to take TV back to OK FURNITURE IN GREENACERS SHOPPING MALL, the manager said they will look at the TV and see if its doing the same thing we are mentioning that it is doing then they will take it from then, after week we decide to go back because we didn’t get any feedback and they said they are waiting for HISENSE They took the TV for repairs, after two days we got call to come fetch the TV its back from repairs, we took it went home and to our surprise the TV still doing the same thing. We took it back and this time we said its either they give us new TV OR OUR MONEY BACK because we can’t do this back and forth we came here to buy TV because we don’t have TV but still today we don’t have it, They said the HISENSE TECHNICIAN Confirmed there is nothing wrong with the TV maybe problem it’s our cable at home where’s the sales person in store confirm to us that yes the TV is doing the same this with them when they plug it. Today is 20.09.2022 date we still don’t have TV because still doing the same thing we took it back to OK FURNITURE GREENACRES last week Tuesday. This is really not fair you go to furniture shop to buy new TV but you experiencing such services and manager at OK FURNITURE GREENACRES MALL is not sympathising with us at all no effort all we want is NEW TV or OUR MONEY BACK, Its 3 MONTHS NOW and we didn’t give them problem when we were paying but its problem now to give us new TV OR OUR MONEY BACK. I am Patrick Mzingisi Nkoloti – My Number is *** I NEED HELP IN THIS MATTER