poor service

<p>Since June plasma got damaged I send documents required to OK furniture stores as I had an all risk policy with shoprite insurance bieng doing follow up but no joy from their services in July trying to sort this out.they called ,e in August to tell me documents are missing the person handling my case was on leave we had to register again on the 6 September (yestaday)they send me an sms to say my claim has been repudiated due to claim period which was never my problem.Am paying the tv an insurance monthly but the tv is with them unresolved</p>