Poor service

I bought a stove online last week. I assumed it’s a matter of them sending confirmation so that I can send someone to pick it . I called on Monday at their head office and spoke to Thule and she said she will send me the documents to pick up the order. Two days later Wednesday I am still waiting for the documents. I have been calling from 8 am, one time they transferred me to a number that continuously ring with no answer, another they transferred me to a number that doesn’t exist and last they transfer me to a department that doesn’t deal with online purchases. I don’t know what to do now because the person who is waiting to pick up the goods also is being delayed.

I actually don’t know how they do their business , surely if you treat your online purchase you should stop that service.

I am really disappointed with such service coz I don’t know who to call now.