Poor service!!!

My wife and I purchased a 14 KG LG washing machine at OK for about R4680.00 on the 24 of June I believe we collect the machine on the 27 we went back to OK and advise them that the machine has a dent right in front ( out of the box failure ) on the 2 July they advised us they have no stock, stock will only be available on the 13 July we said its fine on the 13,14 and 15 July no machine was delivered no phone call to inform us what's happening nothing ( unsatisfactory ) we called the branch the 15 July and asked when will the machine be delivered all that Sizwe said was we will call you today we waiting for a driver. Did Sizwe call NO! we went to the shop the doors was close. on the 16 July ( Sunday) my wife and I went back to the shop and ask for our money back to purchase a washing machine somewhere else our documents were taken without saying a word unfriendly service, attitude we left around about 10:15am with no assistance we were not told anything I got so upset I got in my car and left did someone call with any information regarding my money? NO i am still sitting at home with a machine that i never used because I am waiting for OK to come and change it! Poor service! Poor