poor service

I am very disappointed in the service received regarding the repair or replacement of my Hisence fridge. I have logged a complaint/request with them before lockdown and to this day have not received any assistance.

Spoke to Carney and BM who spoke to Swartland and the repair agent and still no resolution. I was advised the repair agent for hisense was by my house and they **** also that they called me but i showed my call logg and nothing from them.

Also was advised the job has been relogged only to be informed that my husband canceled the repair, asked husband and no one called him or me again. Called the customer care and was told they will investigate and call me back, nothing came from that, I emailed yesterday to the customer care again and spoke to Charmain who said she will investigate and call me back.... i just got a query ref 040841-01 on the 29.09.2020... 1 week later and still no response.

So now what do i need to do to get the water dispenser fixed and now the freezer door is making noise and from time to time the fridge is making a horrible sound in the night....

No one is assisting, so do I take the fridge back to the store and get my money back and go somewhere else or will OK furniture and Hisence come and sort out the fridge?