POOR PATHETIC SERVICE

In January 2021 I relocated to Musina due to work, I bought a Bar fridge Hisense brand. I used it until I was moved again to Moruleng in June 2021. The fridge was working so well until end of August 2021 where it stopped working. On the 9th of September I reported the fridge at one of the OK furniture stores in Moruleng, I was informed that the query will take about 21 days to be resolved. I was so relaxed all this while hoping that my fridge will be fixed, on the 30th of September I started making follow ups with the store without any luck, I then went and bought myself another fridge because I couldn't stay any longer without a fridge, food is expensive to buy everyday. I then called the store and spoke to the store manager whom was very kind and apologized and promised to take over my complaint and will deal with me direct. She fought so much until the 5th of October 2021 when she called and informed me that she got a refund from the supplier that Musina store will have to approve so they can give me back my money. On the 8th of October 2021 that was on a Friday morning, I personally went to the store to drop off the fridge as I was told to bring it back so they can process the refund. She took my slip and said that she will do it in the afternoon when I knock off as I must be present when the transaction happens. I called the store just before I knocked off to my surprise the Musina Operations manager refused to give an approval. OK fine I left it between the stores to sort it out. Today I called the store again, only to find out that the manager is on leave and left my query with the assist manager and that it is still not resolved. OK FURNITURE, I WANT MY MONEY BACK, PLEASE I DON'T WANT TO GET ****EN ****ED OFF. THIS IS GETTING OUT OF HAND NOW, AS FOR YOU THE OPERATIONS MANAGER IN MUSINA, YOU THINK I DON'T KNOW MY RIGHTS WENA SIS.