Poor customer service from Ok Furniture Pinetown

I bought lounge furnitire (3 piece sofa set to be precise) at Ok furniture on Pinetown on the 27th March 2021. They were delivered same day to my residence. A week later I discovered that the leg coverings are peeling or coming off. I headed straight to the store the following day to report the matter with pictures as evidence. The sales lady by the name of Thandeka asked me to send my complaint via email and I did exactly that. From the 4th April 2021 till to date I have not received any positive feedback from.the store. The last conversation I had with them over the phone was when the lady promised that the store will send enquiry to the supplier or manufacturer hence they regarded the fault to this problem as a factory fault. Even with that I had to be the one who is using my resources phoning them and following up. I am appalled by the fact that till this day they have not made any attempt to give me feedback regarding my complaint and yet I am supposed to still continue using the sofa with peeling or legs coming off. It is quite embarrassing to have supposedly a brand new furniture that you bought with your hard earned cash but looking like a second hand in your living room and the store is silent about it. I have written numerous emails to the store using the email address I was provided, the only response I got was that they are going to give me feedback, the supplier has agreed to exchange the damaged sofa for a new one. But after that nothing has materialized. I feel disrespected as a customer and not valued. Ok Furniture in Pinetown has proven to not care at all about customer service, satisfaction and service delivery. No accountability whatsoever! I anticipated their prompt response regarding this matter but seemingly the only time you are valued in that store is when they take your money and give you poor quality furniture and they are done with you.