Poor customer service and bad response

I am so disappointed and frustrated by the poor customer service and bad response. I have an account with OK Furniture online and I was trenched last year November. I submitted a retrenchment claim on the 14 November 2016 at Chrisani Mall at Vosloorus. I have been waiting for feedback from Ok Furniture to inform me if my claim was approved or declined. When I call I am being transferred from one department to another without being informed who they are transferring me too. I have been trying to get hold of their assistance for 1 month. I've been given Sizakele and Tebogo's contact details but they never answer their phones.