POOR CUSTOMER SERVICE

I bought a 3 piece bedroom suite (OK Argyle St, East London Cbd ), on delivery I noticed a damage on the headboard. I took a photo and informed the sales lady. After few weeks of no communication from the shop my daughter went to the shop to enquire and only then my complaint was submitted to the supplier. More than 21 days passed without any communication from the store. On numerous occasions me and my daughter went to the shop to enquire. When the items have arrived from their supplier I was never informed, My daughter was only told when she was at the store for enquiry and then the store supervisor said I must bring the 3 piece to the store (I have to hire transport to their shop) and also pay for the delivery (to my house) . Ok gave me a damaged headboard and I must pay for delivery in order for them to deliver the right product that they were suppose to send it in the first place. While I was waiting I decided that I want to add money and take another 3 piece and the supervisor said they can't do that, as exchange are not allowed. I believe I have a right to exchange an item bought when I no longer want it especially the one I bought because it came with a damage. The way they were harassing me with calls when this 3 piece was still in laybye I ended up taking it out before the laybye's due date, but when they are at fault they can't make even one call to inform me, the only time they would call is when my daughter went into their store. Ok take their customers for granted, I am NEVER buying from them again.