Poor Customer Service

Good day

This is to complain about the service delivery at your king williams town branch

My mother laybuy'd a bed Aug 2020, finnished payment November 2020 but ddnt reveive her bed. We were promised one we wait, multiple promises and weekly trips after and a month later on the 23rd December i told the manager we have been waiting for more than amonth. And i am leaving meaning my mother wont have access to transport , we are willing to wait if the offer free delivery for our patience.

Instead They offered us our money back minus a 1%... Can u believe it, we paid on time waited a month and are with a bed for my mother on xmas yet they still deducted 1%

This is highly unfair and poor customer service

I tried inboxing their social media...it ignored me while posting adverts

I tried posting on the customer service on the website... It loads for houra and doesnt go through

I tried and failed at looking for alternate company contacts, hopefully someone monitors this page