poor customer service

OK furniture middelburg has a worse service ever. My brother Brough a Hisense fridge on 2016 December, so the fridge start giving us problem early January 2020, so I went to Jane furse ok furniture, they manage to book the fridge only to found out is not gonna be fixed. So credit was passed. So the nightmare started when they don't have de fridge in store anymore ( phase out ) so Jane furse branch said they can't help us since is an account deal. So we must go back to middelburg for re-write. Problem is now my brother is not working so all the supporting documents can not be produced like pay slip. They don't wanna give us a way forward on how to go about the matter. I'm sick with a broken fridge. No one is willing to help me at middelburg branch, as for Jane furse branch they have done their part. I'm so ****ed with the service I got.