Poor Customer Service

I purchased a Defy Gas stove from OK Furniture Mbabane before Christmas and when I asked about delivery I was told I have to pay an extra E200 because transport is outsourced. Yet the salesperson Mr Colani Malindzisa never explained this to me until I had paid him in cash for the stove.<br> Secondly when the stove was delivered the delivery guy told me that I must look for my own electrician to set it up because he only delivers the package. So I called Mr Malindzisa and he repeated what the delivery guy said. So I found my own electrician and had to pay more money for that.<br> Thirdly the electrician found that the stove is missing an adapter. So I called Mr Malindzisa and he told me the stove was delivered complete with all parts and he said there was nothing they could do for me. So I called and spoke to a supervisor who didn't even give me her name but she said she would call me back. She never called back. After another two days I called again and asked for the manager and was told he was in a meeting and would call me back. To date I have never received any feedback. On top of that I have no idea where I can purchase the adapter. I am extremely appalled and upset. I demand action.