Poor Customer service

I recently purchased a speaker system from OK store(application from start to finish was flawless)

Up and till I received the goods on(31.08) & only to have it open a week later as because of my caliber of work (I don't have leisure time).

I discovered that 1 speaker(the passive one) is playing much softer than the active 1, this was in the week of the 20th September. I only played it once.

I then reported this back to the sales lady whom I have been dealing with from Parow branch(they were going to pick up. but it never suffice due to loss of communication) & was informed because of my warranty that has expired, I then needed to take into the manufacturer myself(NuWorld).

At NuWorld(dated 14/10/2020) I was told that this entire process needed to handle from/by the store & not the customer. Out of much anger/frustration & to have it fixed, I reluctantly told them, please proceed. I also had to pay for the repair of which I have documentation. I waited onsite & the technician who assisted told me after 30+min it was fixed. I left to my excitement that it is all fixed.

As mentioned due to my caliber of work, I don't have leisure time & when I do, I spend with family. I connected it up again, that night of the 14th, but to my surprise it was still not fixed at all - back to the same problem(passive speaker playing much softer than the active one.)

As a customer being a first time buyer from your outlet, I felt a bit left in distraught, having to run around to get things done myself. I usually don't, as customer service in our country according to me is standard & treatment towards customers should go beyond after sales, but this level of service was not just up to standard to me

I received an reply the same day to say we are investigating & will respond shortly(this was on 29.10), but no actual confirmation/update of whats going on - got a call 2weeks later

I am still left in the dark of whats happening?