1 reviews | Active since May 2016
Poor customer service
01-07-22 We bought a washing machine from Ok store in Broadway shopping center in Strand ,few weeks later we started using the machine,we realized the machine doesn’t actually dry clothes,when we want to dry clothes its malfunctioning its not working.
We reported that to your store they promised to send someone we have been waiting ever since last.Out of disgust I delivered the machine to your store,which I have been given a run around by your store.
I was told they waiting for technicians from Brackenfel which I am not interested in because the machine is brand new it should be working & I dont want a fixed machine. I want s brand new machine from a box because I found out they delivered a display product which is s complete bull****.
I have never experienced such an utterly unprofessional ignorance & bull**** by your company & customer service. I have been waiting & waiting . I want a brand new washing machine or my money back in cash .
You can’t treat your customers like trash, I am do disgusted that I am given a run around like a headless chicken over my money by *********** useless customer service, by the way I can train you free of charge about customer service , you obviously got your training from a lucky packet somewhere from Shoprite.
I am sick & tired of you & your ****ing annoying self,I want my money back or a brand new washing machine,end of discussion you have taken me for granted for ****ing too long. I dont even get sn update from your *********** office which is ****ing disgusting.
I will not be taken for a ride by you & you disgust the **** out of me. I want my money back or a brand new machine from a a box, end of discussion. You are sickening me.
*** Stock code 213113
Whats the use of a regional manager if he has no ***** for customer service,.Your ignorance is utterly ********** & sickening. Lesson 1. An update about the progress is your responsibility & its absolutely important .
2. You could do with an improved customer service training unless Ok furniture pride themselves as businesses rascals who have no care whats so ever us spending our hard earned money in your stores.
May be you need a new useful regional manager ,who understand what feedback & customer update is. I just cannot stand useless businesses who take advantage of people who pay their hard earned money with silly ****gish tactics. Absolutely appalling that you take customers for granted.Thats not acceptable for any business,absolutely not.
Whats the use of a regional manager if he has no ***** for customer service,.Your ignorance is utterly ********** & sickening. Lesson 1. An update about the progress is your responsibility & its absolutely important .
2. You could do with an improved customer service training unless Ok furniture pride themselves as businesses rascals who have no care whats so ever us spending our hard earned money in your stores.
May be you need a new useful regional manager ,who understand what feedback & customer update is. I just cannot stand useless businesses who take advantage of people who pay their hard earned money with silly ****gish tactics. Absolutely appalling that you take customers for granted.Thats not acceptable for any business,absolutely not.