Plasma tv

Hi my name is Mpho Modise i bought a tv from Ok Furnitures Krugersdorp it happens my tv got reposesed i was on mertnity leav ...i managed to pay the money that was on areas the problem is that the guy who took my tv bought the wrong tv to my house since from last year i laid a complain no one is taking accauntability regading this matter .the TV that i'm using got paints and it has faulty..no one is calling me i'm the one WHO alwys making calls and stil i'm not being answerd i'm not happy abt their custumer service ...PLEASE HELP ME TO GET THE TV THAT I BOUGHT