Phone insurance claim and poor delivery

<p>I had been a loyal customer for years and had purchased a number of appliances there. I had a purchased a KIC refrigerator and it was working fine and they had promised an extended guarantee and had taken to fix the fridge instead of replacing it and the fridge came back with a number of dents and makes funny noises and consumes a lot of electricity than before. And I also had purchased a Samsung Galaxy J3 ( 6 ) mobile and they advised me to take out insurance on the phone as it was very expensive. My son got ****** and followed all the proper procedures for the claim and had it blacklisted and received the ITC from the network provider and had sent the paperwork through. And months have passed since we have made the claim and still haven't been replaced and every time we go to the shop and ask they run away from us and keep saying that the person who handles the insurance is not present and that the problem is with their head branch in Johannesburg and not with them. Many months have passed and they still say the same thing. I am very disappointed with them and will never purchase another item from them as they make empty promises and do hold up on their end of their insurance be nifty and make us pay money that have no end in sight.</p>