Pathetic Service

I bought a restonic bed on 17th September 2021 from OK furniture in Protea Gardens Mall.The bed is so noisy and squeaky sound when am sleeping it feels like I had it for 5yrs and I bought that new bed for exactly the same reason.My wife was send the link about 2 months ago to rate the service,she complained about the bed on the service link that she was send.The was not response from anyone from OK Furnitures.She ended going to the shop to complain about a month ago and she was advised that they will look into the matter.I went there 2 weeks ago and I was told the guy who work with the returns is not available he would get back to me.She wanted to see the pictures of the bed which my wife send a week ago and today the guys from returns calls me and tells me that it's wrong number she wanted to talk to lady that was having a problem with his couches.I told him I have an issue with bed as well.What kind of professionalism is that?Now I bought the bed for cash and I hired my own transport now they tell me I need to hire transport again to bring in the bed to them,that is if the guy from restonic has given the permission to exchange the bed for me.So why should I pay for the transport while I have paid for it 1st time I bought a bed from them.That is a very poor service that I get from them with my hard earned money.It's they fault that they sold me a faulty bed and the should use their own transport to pick bring the new mattress and take the old one.What kind service is this. This is called a brought day late ******* for me as a customer.I wanted to buy some other appliances but after such a pathetic service an not sure anymore if I want to do anything from them.The guys that is doing return doesn't have customer service and doesn't emphasize with customer,I think he working in the wrong department as am very unhappy customer that I intended to put in all social media networks if this error is not rectified in before Christmas, this has been getting on for too long and it's now getting on my nerves.Please act like every customer is a King otherwise you going down the drain like all the companies that has been treating customers like that.They were big like you but when a customer is taking his money elsewhere jobs are gonna be lost and families will suffer.I hope you do the right thing before it's too late