Pathetic service

So I opened an account on the 3rd of May with Asanda at the Kenako branch Port Elizabeth. She told me the account is sent to head office for approval. I called for feedback almost everyday and only got to talk to her on the 9th and she told me I was approved.

I went to the branch on Friday the 10th to give her my documents. I was on study leave-to write the Monday the 13th. She complained that it was late why did I not get there earlier. Politely I told her I was studying but because she was expecting me that day, I did not want to dissapoint.

I signed the documents and she told me I will get a call during the course of next week. I did receive the call on Monday the 13th and some lady asked me what did I apply for, I told her. She hung up without saying what's going to happen next. I waited..

The Tuesday-21 May I decided to call the branch - Kenako. I was told Asanda "stepped out of office and coming back". I called after 2 hours (allowing lunch hour duration), still she was not available. I then spoke to Jason.

Jason said my application needs a debit order form and my employment details needs to be corrected by the sales agent. I asked him what do I need to do. He said I must call again with my banking details they will do the debit order form over the fone.

I was busy Wed and Thurs. Today I called again. Jason told me he was in the middle of something I must call later.

I did, and was told Jason "stepped out of office". I then asked for Asanda, I could hear her shouting in the background "Who is that now".

Eventually she came to the phone and we spoke, I introduced myself, she didn't remember who I was. After some time she then told me I need to come to to the branch to sign a debit order form... I asked her when was she going to call/advice me if I didn't keep on calling.

I'm in a position where I feel defeated and the process is dragging and exhausting. Is this how you treat your clients. I'm an very disappointed in you shame.