Pathetic, disgusting service.

<p>For 2 and a half months now we have been trying to get a new base from OK. 3 Weeks ago we finally received a quote and paid it. We were told we would receive the base within the next 2 to 3 weeks. Tomorrow the 3 weeks will be over and on Monday week 4 will start. Yesterday OK phoned my brother to tell him he can collect his new matras from the store. Firstly, they should never have phoned my brother, don't even know where they got his number. 2ndly, we ordered a base and not a matras. 3rdly, my brother lives in Vanderbijlpark and I live in Florida north, the order should never have gone to Vanderbijlpark.</p> <p> </p> <p>Strangely enough my home address on the system is also Vanderbijlpark although I've changed it numerous times and haven't lived in Vanderbijlpark for the last 4yrs.</p> <p> </p> <p>Rebecca at the VDBP branch made the quote but the branch ordered the wrong product and now I have to wait yet again for the right product to be delivered. I kept my side of the deal, I paid for the base, I waited for the 3 weeks I was told to and now because they made a mistake I have to wait again. This problem will now move into the 3month window before it is resolved.</p> <p> </p> <p>I have never seen such incompetence, lazyness and absolute pathetic disgusting service in my whole life. I won't recommend OK to anyone and I will never do business with them again. All they do is say sorry for making a mistake but it's so **** I don't even think they believe themselves. OK is now worse than Telkom in my books and you really have to suck big time to get this right.</p> <p> </p> <p>Well done OK on being beyond pathetic.</p> <p> </p> <p>Special notice to Patrick who is a supposed manager in OK Roodepoort, and Rebecca in Vanderbijlpark who can't even get a simple order right.</p>